Contact Us
Last updated: July 2, 2025

At Deluxa, we’re here to help you sleep better — and that includes making it easy to reach us. Whether you have a question about your order, need help choosing the right product, or just want to say hello, our team is ready to assist.

Customer Support
For all product-related inquiries, order questions, or return and refund assistance:

Email: info@deluxa.com
Hours: Monday to Friday, 09:00 – 17:00 GMT+1 (excluding UK national holidays)

We aim to respond to all inquiries within 1–2 business days.

Business Address
Deluxa LTD
32 Kinburn Street
London, SE16 6DW, United Kingdom
Registration Number: 16642468
Please note: This is our administrative office. It is not open to the public or for returns.

Returns & Exchanges
To initiate a return, visit our Refund & Cancellation Policy page for detailed instructions. Returns are only accepted upon approval and must be sent to the address provided by our support team.

Press & Media
For collaborations, press opportunities, or media inquiries, contact us at press@deluxa.com.

Wholesale & Partnerships
Interested in stocking Deluxa or partnering with us? Email partners@deluxa.com and our business team will get back to you.

We’re excited to be part of your better sleep journey. Don’t hesitate to reach out — our team is always happy to assist!